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Mar 19, 2023

CHICK-fil-A is making a major change at its store that it hopes will boost customer satisfaction.

The fast food chain said this month that it's "transitioning" into providing what it's calling a "double-wall paper cup."

Chick-fil-A is saying that it will "provide a better customer experience," as it comes with various new perks.

The most unique feature might be the new insulated sleeve, which helps beverages stay colder for longer.

"The double-wall technology has thermal qualities and extra-durability which ensures cold beverages will stay chilled longer than our current single-wall paper cup and our PET plastic cups," Chick-fil-A said.

Also, Chick-fil-A added the new cup provides a better delivery experience and improved "lid fit and performance."

Moreover, the double-wall paper cup is environmentally friendly, as it's made out of "sustainably sourced material," according to the company.

The cup can be recycled and ordered in small, medium and large sizes.

However, milkshakes, frosted, seasonal, and iced coffee beverages will continue to be offered in just one size.

Right now, it is available in select locations at Chick-fil-A – and it's unclear if this will become a nationwide change.

The move by Chick-fil-A follows others in the fast food industry that have made changes to their cups.

This includes McDonald's, which was testing out strawless lids.

The company confirmed to Restaurant Business Online that it has been offering the new cups at a location in Minneapolis, Minnesota as well as other select spots.

"These lids help optimize our packaging and eliminate the use of small plastics, just one example of the many solutions we’re reviewing as part of our ongoing global commitment to reduce waste across restaurants and advance recycling," McDonald's said.

Also, Starbucks is getting in on the action.

As part of its sustainability goals, the company intends to largely phase out disposable cups by 2025 in favor of reusable cups and mugs.

Currently, the coffee chain offers a 10-cent discount for any customer who brings their own mug, briefly halting the incentive in 2020 due to the pandemic.

That discount may increase to 50 cents, in addition to tentative plans to add a disposable cup fee and offer reusable mugs in stores.

But Chick-fil-A fans will want to stay up to date on more recent news.

For one, four of its popular items will be available in the grocery store.

This includes the Avocado Lime Ranch Dressing, the Garden Herb Ranch Dressing, the Creamy Salsa Dressing, and the Zesty Apple Cider Vinaigrette Dressing.

Meanwhile, Chick-fil-A has also been in the news for store closures.

In fact, it has closed its first-ever location, which was in Greenbriar Mall in Atlanta.

The original fast food restaurant first opened in 1967.

Additionally, it has closed one of its stores in South Carolina.

The location shuttered at the Sumter Mall, about 100 miles north of Charleston.

For more news on fast food, McDonald's adds two items to its menu for the summer that customers are a fan of.

And Starbucks has discontinued a popular drink.